Niseko Portfolio

Guest Services (Rusutsu Resort) - Winter Season 2018/19

Job Position: Villa Rusutsu Guest Services (Rusutsu Resort)

We have a full-time seasonal position available in our Guest Services team for the 2018 Winter season.

As part of our Guest Services team, you will be responsible for attending to the needs of our guests and ensuring that everything runs smoothly during their stay - from their arrival to their check out.

You must be willing to learn about the area, restaurants and activities and be able to deal with customer complaints as they arise.

Job Responsibilities

  • Pre-arrival room set up and post departure checks
  • Offering general information to guest about the local area, activities and restaurants
  • Meet and greet guests arriving at the bus station and transfer them to their accommodation
  • Driving guests when required
  • On-site guest check-ins
  • Co-ordinating pick-up and drop-off of guests when required
  • Reporting any maintenance issues
  • General guest relations and helping to resolve any customer complaints
  • Manning reception desk as required
  • Assisting reservations staff with managing incoming booking requests
  • Promoting and assisting guests with booking guest services
  • Daily snow management
  • Ensuring the separation of guests rubbish as per Japanese rubbish collection rules
  • In peak season, staff may be asked to work extra hours, but in general you will be expected to work 30 hours per week based on a weekly schedule

Experience / Skills Required

  • Must be a pro-active team player
  • Willing to work some early mornings and some late nights
  • Ability to think quickly and react to situations accordingly
  • Enjoy being surrounded by snow
  • Must hold an International Driving Licence valid in Japan
  • Must have or be eligible for a Japanese Working Holiday Visa


  • Competitive monthly salary
  • 2 days off each week, based on a weekly schedule
  • Uniform
  • Access to heavily subsidised local activities including CAT Skiing and Snowmobiling
  • Assistance with health insurance and registration paperwork
  • Monthly bonus scheme
  • End of season bonus


  • Unlimited All Mountain Season Pass (worth ¥85,000)
  • Shared Accommodation (worth ¥50,000/month)

Employment Dates

25th November 2018 ~ 25th March 2019

(May be an option to extend)

Application Period

Applications accepted until 31st August 2018.

Applications will be reviewed at the end of this period.

Apply Now
Niseko Portfolio online form.