Guest Services
We offer a range of complimentary services for your convenience.
Inclusive guest services
- In resort meet & greet and pick up service
- Drop off service at bus or train station
- Weekly grocery trip *
- Ski lift shuttle *
- Booking desk (airport transfers, equipment rental etc.)
- Digital concierge
- In room check in
- 24 hour emergency support
* Subject to seasonality
Our on ground guest service team can assist with all your travel requirements from the time the land in Hokkaido to your departure.
* Additional services and benefits
- Exclusive rates on airport transfers, ski lessons and equipment rental
- Baggage courier service
- Restaurant and resort shuttles
- In house catering
- Deals and special offers on over 50 on & off mountain activities
- VIP concierge and resort guides
* Additional charge applies