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Guest Services

We offer a range of complimentary services for your convenience.

Inclusive guest services

  • In resort meet & greet and pick up service
  • Drop off service at bus or train station
  • Weekly grocery trip *
  • Ski lift shuttle *
  • Booking desk (airport transfers, equipment rental etc.)
  • Digital concierge
  • In room check in
  • 24 hour emergency support

* Subject to seasonality

Our on ground guest service team can assist with all your travel requirements from the time the land in Hokkaido to your departure.

* Additional services and benefits

  • Exclusive rates on airport transfers, ski lessons and equipment rental
  • Baggage courier service
  • Restaurant and resort shuttles
  • In house catering
  • Deals and special offers on over 50 on & off mountain activities
  • VIP concierge and resort guides

* Additional charge applies