Niseko Portfolio COVID-19 Response Learn More →

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Terms & Conditions

We understand the uncertainties of making travel arrangements during this time. Read our revised COVID-19 terms and conditions currently valid for all bookings until further notice.

Payment

Changes to Bookings

Cancellation (Green Season - 01 June to 31 October)

Only written notification will be accepted for any changes to bookings including cancellation notice. The date of receipt of the cancellation notice in writing will be deemed the date on which you exercise your right to cancel your accommodation booking.

Cancellation fees as follows:

Cancellation (Winter Season - 01 November to 31 May)

Only written notification will be accepted for any changes to bookings including cancellation notice. The date of receipt of the cancellation notice in writing will be deemed the date on which you exercise your right to cancel your accommodation booking.

Cancellation fees as follows:

Please note that if the reason for your cancellation is covered under the terms of your personal travel insurance policy, you may be able to reclaim these charges. We therefore urge you to ensure you have travel insurance which includes comprehensive cancellation cover from the time of booking.

Changes and cancellation made by us

It is unlikely that we will have to make any changes to your booking, but occasionally we may have to make changes and we reserve the right to do so at any time.

If changes are made to your booking, they will most likely be minor, and compensation will not be payable. However, we will advise you of them at the earliest possible date

If we make a major change to your booking, we will inform you as soon as reasonably possible if there is time before your departure. When a major change occurs you will have the choice of accepting the change of arrangements, accepting an offer of an alternative service of comparable standard from us if available, or cancelling your booked service and receiving a full refund of all monies paid less any bank transfer or fees incurred.

Extra Person and Additional Items

Damage to Accommodation

Check in/out

Housekeeping

Pets

Parking

Non-Smoking

Guest Services

We are able to book a range of activities and services prior to arrival including lift tickets, airport transfers, ski Rental gear.

We are also able to facilitate any activity bookings through our partner company Explore Niseko K.K. and other third party vendors.

Force Majeure

Niseko Portfolio or their associated booking agents cannot accept liability, pay compensation, reimburse expenses or accept responsibility where we are forced to make minor or major changes to your booking, or cancel your booking due to ‘force majeure’, that is, unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. These include but are not limited to, war,threat of war, riot, civil or political unrest, industrial dispute, terrorist activity threatened or actual and its consequences, natural or nuclear disaster, fire, adverse weather conditions, closure of ports or airports, air traffic control delays, technical problems of transport or other circumstances beyond our control.

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