Job Title: Guest Services Driver - Rusutsu
Company: Niseko Portfolio
Location: Rusutsu, Hokkaido, Japan
About Us:
Niseko Portfolio is an innovative property management and holiday rental company with an expanding collection of premium accommodations in Niseko and Rusutsu. We offer a diverse range of high-quality lodging options, including boutique hotels, luxury condominiums, and charming holiday homes, all tailored to provide the ultimate getaway experience.
At Niseko Portfolio, we pride ourselves on building strong, lasting relationships with our clients, ensuring that each guest enjoys a seamless and memorable stay. Whether you’re here for world-class skiing, outdoor adventures, or simply to relax and unwind, we are dedicated to helping you make the most of your holiday
Job Description:
We are currently seeking enthusiastic, flexible, and service-oriented individuals to join our team as Guest Services Assistants for the upcoming winter season. This is a hands-on, all-rounder role that touches every part of the guest journey, from warm welcomes and clean spaces to restaurant service and resort driving.
As a Guest Services Assistant, you will work across multiple departments and be an essential part of creating a seamless and memorable experience for our guests. You’ll need to be proactive, reliable, and always open to learning new skills in a fast-paced, international environment.
Responsibilities:
Work collaboratively across departments, providing support wherever needed with a positive and adaptable attitude
Perform housekeeping duties, including daily and mid-stay cleans, and detailed pre- and post-arrival inspections
Maintain a clean, comfortable, and welcoming chalet environment at all times
Deliver a seamless and professional check-in and check-out experience for all guests
Communicate effectively with guests via phone, email, OTA platforms, and in person, ensuring timely and professional responses
Provide local knowledge and assist with bookings for restaurants, activities, and other guest requests
Manage pre-arrival information and assist with administrative tasks such as payment processing and booking coordination with strong attention to detail
Safely transport guests within the resort area when required
Assist with snow clearing of vehicles and walkways to ensure guest safety and accessibility
Work closely with team members to ensure smooth daily operations and consistently high service standards
Support food and beverage operations, including breakfast service, bar and restaurant assistance, and kitchen porter duties
Carry out any additional duties as required by management
Required Skills & Experience:
Prior experience in customer service or the hospitality industry is preferred
Fluency in English is required; additional language skills, particularly Japanese, are a plus
Must have, or be eligible for, a Japanese Working Holiday Visa
Previous hospitality experience in housekeeping, front desk, or guest services
Valid international driver’s license (eligible to drive in Japan)
Ability to work a flexible schedule
Strong communication skills and a guest-focused attitude
Comfortable working independently and within a team
High level of attention to detail and a willingness to pitch in wherever needed
Conversational English required; additional languages (especially Japanese) are a bonus
Benefits:
¥15,000 Staff Accommodation - Just a 5 minute drive from the resort - A staff car will be available under strict rules.
Full-time Employment, Including Paid Training - Work with us from December 1st, 2026 to February 25th, 2027, with the possibility of extending your contract depending on availability and performance.
Competitive Pay - Earn ¥1300 per hour with an estimated 30 - 35 hours per week - ensuring a solid income while you enjoy life in Niseko.
Plenty of Skiing/Riding Time - With a schedule that allows ample time for leisure, you can hit the slopes and make the most of Niseko's world-class ski resorts.
Discounted Lift Pass - Get discounted access to the Hirafu/Hanazono Lift Pass, so you can enjoy Niseko’s famous powder without breaking the bank.
Discounted Activities & Services - Access exclusive discounts for a wide range of activities and services in the Niseko area, from Explore Niseko, Hokkaido Core and Niseko Portfolio.
Complimentary Transfer - We’ll provide a free transfer from New Chitose Airport to your staff accommodation
How to Apply:
Please send your resume, cover letter and copy of your driver's licence to [email protected] with the subject line:
“Niseko Portfolio - Guest Services Driver - Rusutsu” + Your Name
In your application, be sure to include:
Why you're interested in joining our team
What makes you a great fit for this position
We’re looking forward to hearing from you and hopefully welcoming you aboard!
Interview Process:
Shortlisted candidates will be contacted throughout August & September for interviews
To apply, please send a CV and cover letter to [email protected]