Company: Niseko Portfolio
Location: Rusutsu, Hokkaido, Japan
We are hiring seasonal staff to join our team in Rusutsu, a quieter and less crowded alternative to Niseko, known for its deep powder, tree runs, and stunning views of Mt. Yotei.
This position is ideal for individuals who are looking for an immersive experience in the mountains with a tight-knit team. Working in Rusutsu is not for those seeking nightlife or constant social events, but it is perfect if you value nature, snow, and simplicity.
Niseko Portfolio is an innovative property management and holiday rental company with an expanding collection of premium accommodations in Niseko and Rusutsu. We offer a diverse range of high-quality lodging options, including boutique hotels, luxury condominiums, and charming holiday homes, all tailored to provide the ultimate getaway experience.
At Niseko Portfolio, we pride ourselves on building strong, lasting relationships with our clients, ensuring that each guest enjoys a seamless and memorable stay. Whether you’re here for world-class skiing, outdoor adventures, or simply to relax and unwind, we are dedicated to helping you make the most of your holiday
We are currently seeking enthusiastic, flexible, and service-oriented individuals to join our team as Chalet Hosts for the upcoming winter season. This is a hands-on, all-rounder role that touches every part of the guest journey, from warm welcomes and clean spaces to restaurant service and resort driving.
As a Chalet Host, you will work across multiple departments and be an essential part of creating a seamless and memorable experience for our guests. You’ll need to be proactive, reliable, and always open to learning new skills in a fast-paced, international environment.
Work flexibly across departments and support wherever needed, always eager to learn new skills
Assist with breakfast service, restaurant and bar operations, and kitchen porter duties
Perform housekeeping tasks, including full property changeovers, daily/midstay cleans and pre/post checks
Ensure the chalet environment remains clean, comfortable, and welcoming at all times
Provide a smooth check-in and check-out experience for guests
Communicate with guests via phone, email, OTA platforms, and in person, ensuring professional and timely responses
Provide local recommendations and assist with bookings for restaurants, activities, and other guest needs
Manage pre-arrival information and support back-office tasks like processing payments and booking administration with attention to detail
Safely transport guests within the resort area and assist with snow clearing of vehicles and walkways
Collaborate with fellow team members to ensure smooth daily operations and uphold high service standards
Perform any other duties as assigned by management
Prior experience in customer service or the hospitality industry is preferred
Fluency in English is required; additional language skills, particularly Japanese, are a plus
Must have, or be eligible for, a Japanese Working Holiday Visa
Previous hospitality experience in any of the following: housekeeping, F&B, front desk, or guest services
Valid international driver’s license (eligible to drive in Japan)
Ability to work a flexible schedule
Strong communication skills and a guest-focused attitude
Comfortable working independently and within a team
High level of attention to detail and a willingness to pitch in wherever needed
Conversational English required; additional languages (especially Japanese) are a bonus
¥10,000 Staff Accommodation - just 5 minutes drive from the resort - staff car will be available under strict rules.
Full-time Employment, Including Paid Training - Work with us from December 1st, 2025 to February 25th, 2026, with the possibility of extending your contract depending on availability and performance.
Competitive Pay - Earn ¥1300 per hour with an estimated 30 - 35 hours per week - ensuring a solid income while you enjoy life in Niseko.
Plenty of Skiing/Riding Time - With a schedule that allows ample time for leisure, you can hit the slopes and make the most of Niseko's world-class ski resorts.
Discounted Activities & Services - Access exclusive discounts for a wide range of activities and services in the Niseko area, from Explore Niseko, Hokkaido Core and Niseko Portfolio.
Complimentary Transfer - We’ll provide a free transfer from New Chitose Airport to your staff accommodation
Please send your resume, cover letter and copy of your drivers licence to [email protected] with the subject line:
“Niseko Portfolio - Chalet Host Rusutsu” + Your Name
In your application, be sure to include:
Why you're interested in joining our team
What makes you a great fit for this position
We’re looking forward to hearing from you and hopefully welcoming you aboard!
Interview Process:
Shortlisted candidates will be contacted throughout July & August for interviews
To apply, please send a CV and cover letter to [email protected]