Year round Head Host position located in our check in desk in Rusutsu
Niseko Portfolio is an innovative property management and holiday rental company operating a growing portfolio of accommodation in Niseko. We provide a variety of quality accommodation and hospitality services in boutique hotels, condominiums and holiday homes. We build strong relationships with our clients, ensuring that all of our customers get the best out of their holiday.
We are currently seeking a reliable and organized individual to join our team as a Head Host for this year round position. As a Head Host at Niseko Portfolio, you will work closely alongside the Guest Services Manager. The Head Host is an expert in their field and can be relied upon to ensure the smooth running of operations.
Providing assistance to the complaint management team
Providing assistance to the POS and computer system teams
Managing any problems in the absence of of the Guest Services Manager
Overseeing the check-in and check-out experience for all guests and ensuring that all information given is accurate
Staff training
Managing guest emails and gathering pre arrival information
Communicating with guests via phone call, email, face to face and on OTA platforms
Booking services for guests, answering guest requests and giving recommendations on activities and restaurants
Organizing pick-up and drop-off schedules, along with grocery shopping trips
Overseeing payments and booking-related administrative tasks with attention to detail and accuracy
Ensuring the team gains comprehensive knowledge of Niseko Portfolio offerings, as well as local attractions, events, and services, to provide expert recommendations and advice to guests
Housekeeping duties
Strong sense of responsibility and duty
Excellent complaint management skills
Excellent organizational skills and ability to work under pressure
Ability to confidently manage and motivate a team
Proven track record of outstanding customer service
Versatile, helpful and patient
Previous experience in customer service, hospitality, or travel industry (5 years)
Excellent communication and interpersonal skills, with a friendly and professional demeanor
Strong organizational and multitasking abilities, with a high level of attention to detail
Ability to work effectively in a fast-paced environment
Bilingual English and Japanese. Additional languages are a bonus
Valid International Driver's License
Must have or be eligible for a Japanese Working Visa (Sponsorship available for the right candidate)
Competitive salary D.O.E
Guaranteed 40 hours per week, and 2 days off per week
Flexible hours allowing for work / life balance
Staff accommodation available
Access to discounted activities and services in the Niseko area
50% Rusutsu Lift Pass value reimbursement upon completion of the contract and end-of-season performance review (Winter)
Japan National Health Insurance coverage - deducted from salary
Income tax and pension
Japan National Health Insurance
Staff accommodation
To apply, please send a CV and cover letter to [email protected]