Company: Niseko Portfolio
Location: Rusutsu, Hokkaido, Japan
We are hiring seasonal staff to join our team in Rusutsu, a quieter and less crowded alternative to Niseko, known for its deep powder, tree runs, and stunning views of Mt. Yotei.
This position is ideal for individuals who are independent, reliable, and looking for an immersive experience in the mountains with a tight-knit team. Working in Rusutsu is not for those seeking nightlife or constant social events, but it is perfect if you value nature, snow, and simplicity.
Niseko Portfolio is an innovative property management and holiday rental company with an expanding collection of premium accommodations in Niseko and Rusutsu. We offer a diverse range of high-quality lodging options, including boutique hotels, luxury condominiums, and charming holiday homes, all tailored to provide the ultimate getaway experience.
At Niseko Portfolio, we pride ourselves on building strong, lasting relationships with our clients, ensuring that each guest enjoys a seamless and memorable stay. Whether you’re here for world-class skiing, outdoor adventures, or simply to relax and unwind, we are dedicated to helping you make the most of your holiday
We are currently seeking a reliable and organized individual to join our team as a Head Host. As a Head Host at Niseko Portfolio, you will work closely alongside the Guest Services Manager. The Head Host is an expert in their field and can be relied upon to ensure the smooth running of operations.
Creating weekly rotas
Overseeing the smooth running of the team
Weekly report to Guest Services Manager
Working around various departments and always willing to learn new skills
Ensuring guests have a seamless check-in and check-out experience
Provide information and assistance to our guests wherever required
Communicating with guests via phone call, email, face to face and on OTA platforms and managing pre arrival information
Booking services for guests, answering guest requests and giving recommendations on activities and restaurants
Process payments and handle booking-related administrative tasks with attention to detail and accuracy
Safely transport guests to and from various locations within the area, including accommodation, restaurants, activities, and shopping trips
Breakfast service, restaurant service, bartending and kitchen porter duties
Housekeeping duties, including full changeovers
Maintaining and comfortable and welcoming environment
Removing snow from vehicles and properties
Working and communicating as part of a team to ensure the smooth running of the operation
Strong sense of responsibility and duty
Excellent complaint management skills
Excellent organizational skills and ability to work under pressure
Ability to confidently manage and motivate a team
Proven track record of outstanding customer service
Versatile, helpful and patient
Excellent communication and interpersonal skills, with a friendly and professional demeanour
Strong organizational and multitasking abilities, with a high level of attention to detail
Ability to work effectively in a fast-paced environment
Valid International Driver's License
Must have or be eligible for a Japanese Working Visa
¥10,000 Staff Accommodation - just 5 minutes from the Hirafu Family Chair and only 10 minutes from the main Hirafu area.
Full-time Employment, Including Paid Training - Work with us from December 1st, 2025 to February 25th, 2026, with the possibility of extending your contract depending on availability and performance.
Competitive Pay - Earn ¥1500 per hour with an estimated 30 - 35 hours per week - ensuring a solid income while you enjoy life in Niseko.
Plenty of Skiing/Riding Time - With a schedule that allows ample time for leisure, you can hit the slopes and make the most of Niseko's world-class ski resorts.
Discounted Activities & Services - Access exclusive discounts for a wide range of activities and services in the Niseko area, from Explore Niseko, Hokkaido Core and Niseko Portfolio.
Complimentary Transfer - We’ll provide a free transfer from New Chitose Airport to your staff accommodation
Please send your resume, cover letter and copy of your drivers licence to [email protected] with the subject line:
“Niseko Portfolio - Head Host Rusutsu” + Your Name
In your application, be sure to include:
Why you're interested in joining our team
What makes you a great fit for this position
We’re looking forward to hearing from you and hopefully welcoming you aboard!
Interview Process:
Shortlisted candidates will be contacted throughout July & August for interviews
To apply, please send a CV and cover letter to [email protected]