Head Host - Rusutsu

Niseko Portfolio is an innovative property management and holiday rental company operating a growing portfolio of accommodation in Niseko. We provide a variety of quality accommodation and hospitality services in boutique hotels, condominiums and holiday homes. We build strong relationships with our clients, ensuring that all of our customers get the best out of their holiday.

We are currently seeking a reliable and organized individual to join our team as a Head Host. As a Head Host at Niseko Portfolio, you will work closely alongside the Guest Services Manager. The Head Host is an expert in their field and can be relied upon to ensure the smooth running of operations.

• Creating weekly rotas

• Overseeing the smooth running of the team

• Weekly report to Guest Services Manager

• Working around various departments and always willing to learn new skills

• Ensuring guests have a seamless check-in and check-out experience

• Provide information and assistance to our guests wherever required

• Communicating with guests via phone call, email, face to face and on OTA platforms and managing pre arrival information

• Booking services for guests, answering guest requests and giving recommendations on activities and restaurants

• Process payments and handle booking-related administrative tasks with attention to detail and accuracy

• Safely transport guests to and from various locations within the area, including accommodation, restaurants, activities, and shopping trips

• Breakfast service, restaurant service, bartending and kitchen porter duties

• Housekeeping duties, including full changeovers

• Maintaining and comfortable and welcoming environment

• Removing snow from vehicles and properties

• Working and communicating as part of a team to ensure the smooth running of the operation

• Strong sense of responsibility and duty

• Excellent complaint management skills

• Excellent organizational skills and ability to work under pressure

• Ability to confidently manage and motivate a team

• Proven track record of outstanding customer service

• Versatile, helpful and patient

• Excellent communication and interpersonal skills, with a friendly and professional demeanour

• Strong organizational and multitasking abilities, with a high level of attention to detail

• Ability to work effectively in a fast-paced environment

• Valid International Driver's License

• Must have or be eligible for a Japanese Working Visa

• 1,800 JPY per hour

• Guaranteed 35 hours per week, and 2 days off per week

• Flexible hours allowing for work / life balance

• Subsidised staff accommodation is available

• 50% Rusutsu Lift Pass value reimbursement upon completion of the contract and end-of-season performance review

• Japan National Health Insurance coverage - deducted from salary

• Income tax and pension

• Japan National Health Insurance

• Staff accommodation