Niseko Portfolio COVID-19 Response Read More →

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Niseko Portfolio COVID-19 Response

Booking & Cancellation policy (Summer)

  • Free cancellations offered until 3 days before summer reservations (stay dates: 1 June - 31st October 2021).

Booking & cancellation policy (Winter)

  • At the time of booking we will require a 20% non-refundable deposit.
  • The balance will be due subject to time of making the booking but will be required 40 days prior to arrival.
  • If at the time of final payment, guests are unable to confirm travel due to border closures, flight cancellations or any other just reason, guests can move their travel dates to another time within 14 months of original arrival date.
  • For bookings made within 60 days of arrival 100% payment is required.

Protecting Our Customers

To ensure we can respond to coronavirus appropriately and protect all guests without compromising the quality and comfort of your stay, we have made a few changes to our operations.


  • Alcohol sanitisation stations provided at the entrance of each accommodation.
  • Increased cleaning and disinfection of all accommodations with extra attention paid to high-touch items and areas such as door handles, bathrooms, counter tops, remote controls etc.
  • Any printed matarials eg. Resort guides, magazines etc. will be discarded and replaced post check out.
  • Housekeeping limited to check in and check out cleaning unless by prior agreement.

Guest Services

  • Self check-in designed to limit face-to-face contact.
  • Imposed stringent guidelines to ensure all employees thoroughly disinfect/wash hands and wear masks before coming into contact with guests.
  • Informing all staff of COVID-19 updates so we can safely carry out assigned tasks and prevent any possible spread of COVID-19
  • Limited resort shuttle services and seating
  • In room digital concierge service
  • Remote 24 hour support

Food and Beverages

  • No buffet breakfast service will be available.
  • Dinner and breakfast reservations will be required in order to limit seatings.

Advice for Guests

  • Limit contact with staff and others during your stay.
  • Make use of the alcohol stations provided within your accommodation.
  • Make use of masks when in confined public spaces eg. supermarkets, convenience stores etc.
  • Monitor your health and notify our guest services staff immediately should you feel ill or experience these symptoms for help in contacting local healthcare providers.
  • Avoid public transport options and group activities and opt for private were you can.
  • Dining and delivery options to be provided in resort.

Stay Safe