Company: Niseko Portfolio
Location: Niseko, Hokkaido, Japan
Niseko Portfolio is an innovative property management and holiday rental company with an expanding collection of premium accommodations in Niseko and Rusutsu. We offer a diverse range of high-quality lodging options, including boutique hotels, luxury condominiums, and charming holiday homes, all tailored to provide the ultimate getaway experience.
At Niseko Portfolio, we pride ourselves on building strong, lasting relationships with our clients, ensuring that each guest enjoys a seamless and memorable stay. Whether you’re here for world-class skiing, outdoor adventures, or simply to relax and unwind, we are dedicated to helping you make the most of your holiday
We are currently seeking a dynamic, organized, and customer-focused individual to join our team as a Front Desk Officer for the upcoming winter season at Niseko Portfolio. In this front-line role, you will serve as the face of our company, welcoming guests with professionalism and warmth.
As a Front Desk Officer, you will be responsible for greeting and assisting guests upon arrival, providing information, and building lasting impressions through outstanding service. Your role is key to ensuring our guests have a seamless and unforgettable stay.
Provide a smooth and welcoming check-in and check-out experience, ensuring guests are well-informed about our services and procedures
Conduct thorough pre-arrival and post-departure inspections to ensure properties meet quality standards. (Yamakei only)
Manage guest communications and gather pre-arrival information via email, phone, and online travel agency (OTA) platforms
Respond to guest inquiries in person, over the phone, and through digital channels, offering prompt and helpful assistance
Book services, handle guest requests, and provide tailored recommendations on local activities, dining, and experiences
Promote and upsell affiliated services and venues, including Explore Niseko, Hokkaido Core, and The Local Apres Wine Bar
Organize guest transportation schedules, including pick-ups, drop-offs, and grocery shopping trips
Process payments and complete booking-related administrative tasks with accuracy and attention to detail
Maintain a strong knowledge of Niseko Portfolio accommodations and local attractions to provide expert-level guest support
Ensure the front desk area is clean, organized, and presentable at all times, including clearing snow from entrances when necessary
Driving support if required
Perform any other duties as assigned by management
Previous experience in customer service, hospitality, or the travel industry is preferred
Excellent communication and interpersonal skills, with a friendly and professional approach
Strong organizational and multitasking abilities, with great attention to detail
Ability to perform well under pressure in a fast-paced, guest-focused environment
Fluency in English is required; additional language skills, particularly Japanese, are an asset
Enthusiasm for travel, outdoor activities, and creating memorable guest experiences
Possession of a valid International Driver’s License
Must have, or be eligible for, a Japanese Working Holiday Visa
¥10,000 Staff Accommodation - just 5 minutes from the Hirafu Family Chair and only 10 minutes from the main Hirafu area.
Full-time Employment, Including Paid Training - Work with us from December 1st, 2025 to February 25th, 2026, with the possibility of extending your contract depending on availability and performance.
Competitive Pay - Earn ¥1300 per hour with an estimated 30-35 hours per week - ensuring a solid income while you enjoy life in Niseko.
Plenty of Skiing/Riding Time - With a schedule that allows ample time for leisure, you can hit the slopes and make the most of Niseko's world-class ski resorts.
Discounted Lift Pass - Get discounted access to the Hirafu/Hanazono Lift Pass, so you can enjoy Niseko’s famous powder without breaking the bank.
Discounted Activities & Services - Access exclusive discounts for a wide range of activities and services in the Niseko area, from Explore Niseko, Hokkaido Core and Niseko Portfolio.
Complimentary Transfer - We’ll provide a free transfer from New Chitose Airport to your staff accommodation
Please send your resume, cover letter and copy of your drivers licence to [email protected] with the subject line:
“Niseko Portfolio - Front Desk Officer” + Your Name
In your application, be sure to include:
Why you're interested in joining our team
What makes you a great fit for this position
We’re looking forward to hearing from you and hopefully welcoming you aboard!
Interview Process:
Shortlisted candidates will be contacted throughout July & August for interviews
To apply, please send a CV and cover letter to [email protected]