Front Of House / Guest service - Yamakei

Located in a luxury accommodation in the heart of Hirafu be a part of our Guest Services Team, you will be responsible for attending to the needs of our guests and ensuring that everything runs smoothly during their stay - from before their arrival to after their check out.

• Pre-arrival room set up and post-departure checks
• Offering general information to guests about the local area, activities and restaurants
• Coordinating lift shuttle and resort transfer for guests when required
• Reporting any maintenance issues
• General guest relations and helping resolve customer complaints
• Promoting and assisting guests with booking guest services
• Ensuring the separation of guests' rubbish as per Japanese rubbish collection rules
• Rosotering and guest staff management

• Independent thinker
• Hospitality or hotel experience
• Team player
• Willing to work some early mornings and some late nights if required
• Ability to think quickly and react to situations accordingly
• Min 5 years of work experience
• Love snow
• Japanese or International Driving License (valid in Japan)
• Japanese Working Holiday Visa

• Monthly salary
• Guaranteed 40 hours per week (additional hours optional)
• 2 days off each week, based on weekly schedule and seasonal requirements.
• Flexible work hours allowing for life / work balance
• Staff accommodation in the resort (3 minutes walk from nearest ski lift.
• Lift ticket subsidy