Niseko Portfolio

Guest Services (Hirafu)

We have a full-time seasonal position available in our Guest Services team for the 2019 Winter season.

As part of our Guest Services team, you will be responsible for attending to the needs of our guests and ensuring that everything runs smoothly during their stay - from before their arrival to after their check out.

You must be willing to learn about the area, restaurants and activities and be able to deal with customer complaints effectively as they arise.

Job Responsibilities

  • Pre-arrival room set up and post departure checks
  • Offering general information to guest about the local area, activities and restaurants
  • Meet and greet guest arriving at the bus / train stations and transfer them to their accommodation
  • On demand guest shuttle
  • On-site guest check-ins
  • Co-ordinating pick-up and drop-off of guests when required
  • Reporting any maintenance issues
  • General guest relations and helping to resolve any customer complaints
  • Manning receptions desks at various properties throughout the day
  • Assisting reservations staff with managing incoming booking requests
  • Promoting and assisting guests with booking guest services
  • Daily snow management
  • Ensuring the separation of guests rubbish as per Japanese rubbish collection rules
  • In peak season, staff may be asked to work extra hours, which will be repaid during the quieter parts of the season. In general, you will be expected to work 30 hours per week based on a weekly schedule.

Experience / Skills Required

  • Pro-active team player
  • Willing to work some early mornings and some late nights
  • Ability to think quickly and react to situations accordingly
  • Love snow!
  • Must hold an International Driving Licence valid in Japan
  • Must have or be eligible for a Japanese Working Holiday Visa


  • Competitive monthly salary
  • 2 days off each week, based on a weekly schedule
  • Free accommodation in the heart of Hirafu (less than 10 minutes walk from the lifts)
  • Uniform
  • Employee of the month award scheme (CAT Skiing and snowmobiling tour prizes)
  • End of season performance based bonus

Deductible from Salary:

  • Income Tax
  • Pre-paid All Mountain season pass or 50 hour pass (optional)

Employment Dates

25th November 2019 ~ 25th March 2020

(May be an option to extend)

Apply Now
Niseko Portfolio online form.